Export this Abstract | Print this Abstract | Add to my preferred Abstracts list | My preferred Abstracts list (7) | Back to Search
Expectations: do patients’ views and expectations of pharmacists match those of the profession?
- In: A1 - Pharmacy as a Profession: Today and Tomorrow on Monday, 30 August 2010, 9:00-12:00
- At: Lisbon (Portugal) (2010)
- Type: Presentation
- By: TRAULSEN, Janine (Copenhagen University, Copenhagen, Denmark)
- Abstract:
There is wide consensus that understanding the expectations and preferences of pharmacy customers is important and necessary for developing pharmacy services. Although, customer satisfaction surveys are a useful tool in planning for the future, at best they provide only a partial picture of patients' views and expectations. In fact, it is not
.. The access to the whole abstract and if available the presentation file is available to FIP members and to congress participants of that specific congress.
Please login
Last update 28 September 2023